There are many types of communication that we can use to
enhance our ability to transfer information between senders and receivers.
Deciding which skill to use and why will depend upon each situation. I feel
that the three most beneficial communication skills are being
sensitive to other cultures, being aware of non-verbal communication, and
developing intercultural communication skills.
Treat others like you want to be treated is no longer a
statement that we should abide by because everyone is different in their own
unique way but more importantly embracing diversity is the first skill that is
beneficial to your professional and personal life.
“Welcome to Moe’s!"...is what the employees yell when you walk in the door.
Moe’s Restaurant is the
epitome of how a welcome should be when a customer walks in one may think.
However, a warm smile at the
Women’s Clinic may be all that is in order.
My first mammogram appointment ever will be always remembered because of
my experience before I ever made it to the office. The receptionist, a
woman, was very insensitive to the fact that I was nervous. Sweaty hands
and my mind was racing thinking about my maternal aunt who we
loss to Breast Cancer could have been avoided by a simple welcome and
please sign in. She went too far to remind me that I was late for my
appointment and that they might have to reschedule the appointment.
Unaware that I have been stuck in the other parking garage waiting for
an attendant to let me out. I was in communication with the office from
my vehicle but before I could explain to her, she had already judged me.
Knowing
which way to deliver the message and to what audience is a practice that is
beneficial to my professional and personal life.
Non-verbal communication skills are underestimated and not
discussed as much as we should. Style of dress makes a statement to others
whose expectations of you may be higher than you
anticipated. In some cases when it may be a first time meeting, dress according
to the topic to discussion or the event at hand. This way the receiver will accept the sender knowing that they are on common ground.
Understanding that initiating mutual ground while sending
and receiving messages with no judgement helps keep the intercultural messages
respectful and honest. Not all will know the standards or expectations within each culture. However, communicating clearly and carefully with people from
other cultures, backgrounds, belief systems, etc. will open up our society to
ethical communication within the workplace and around the communities.
My Filipino Maternal-Grandmother came to the U.S. in 1948 with my
African-American Grandfather whom she met while he served in the Army in
Manila. She endured more than most but was more sensitive than those
that were insensitive to her. But Rose still rose, knowing that hard times
were like the thorns on the rose, they need to be there in order to
break through the barriers to bring about a beautiful flower. Rosalina
Luna came all the way across the world and didn't bring any judgment
toward others with her. She valued respect and cared for others.
